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Delivery & Returns

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Mapsman Delivery and Returns Policy

PEACE OF MIND 100% SATISFACTION GUARANTEED!

At Mapsman we want you to be totally satisfied with our products and our service!


Delivery

 

We take pride in our prompt despatch and the majority of orders are posted first class on the day of order, when ordered before 15:00 on weekdays and before 10:00 on Saturdays, with no posting on Sunday.

We will email you to let you know that your order has been shipped so you can look out for it, or alternatively you can log on and track your order.

To ensure your purchases arrive safely we often use signed for services even when they haven't been specifically chosen by you. These services mean that someone needs to be at the specified delivery address to receive and sign for the delivery.  We provide alternate delivery addresses if it is more convenient to deliver to a work address.

If you need your order by a specific date then please call us on 01932 254810 and we will do our best to make it happen for you!


Returns

Occasionally, we know that you may want to return items and very occasionally items may be faulty or we might mess up.

That's why we offer a 100% Satisfaction Guaranteed, returns policy.

We hope you will be very happy with your purchase but if for any reason you aren't, then at anytime within 30 days from your order or delivery you can

1) Cancel the order if we haven't shipped it,

OR

2) If we have shipped it, then contact us to let us know you will be returning an item and then post it back to us in its original condition.

To contact us please email us service @ mapsman.com or call us on 01932 254810  When you email or call, please have the reason for the return, your name and if possible your order reference number from your electronic receipt.

When you send the product back to us please make sure you have packaged the item securely and if possible enclose a copy of the electronic receipt and/or your name and address details.

If we do not receive the item back from you, then, we may not be able to refund you so you please consider registered post.

As soon as we receive notice of your cancellation of an order, which we haven't shipped then we will refund you for the purchase.

When we have received items back in their original condition then we will refund you and also give you a postage credit against your next purchase to cover the cost of posting items back to us.

If the item is faulty or if we have messed up then we will liaise with you to get the item back at our expense and either exchange it or refund you as you wish.

Unfortunately, due to the nature of Garmin Map Products then these are NON returnable if they have been opened,  as we cannot re use them, return them or resell them. If they are faulty then, of course, we will replace them.

If you have any questions or queries about the returns policy or any problems with your purchase as well as emailing service@mapsman.com you can contact us on 01932 254810 and we will be happy to be of service.

We want you to be happy, long term customers of Mapsman and also for you tell your friends about us, so we will always deal with you fairly!

service @ mapsman

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