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What our customers say...

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What our worldwide our customers say about us...

Hi

I would just like to thank you for the service that I received from yourselves last week.


I ordered two maps on the 29th July and they were delivered on the 30th July, less than a day!!!

People are too quick to complain when things do not go as expected and rarely comment when things do.


So, Thank you!

Ian - UK

Just wanted to say that I received my order (placed yesterday around 1300) today with our first post. A-mazing! And the book is brill' - just what we were looking for - and the map of Europe is the perfect size too. 

Many, many thanks for a great service.

 

:@)

 

Fiona - UK

Thank you so much for sending the maps. what a fantastic service you have provided. It is so nice to feel someone  like yourself, take a genuine interest in the customer.  

 

I have made a PayPal payment for the extra map and postage and I will post the other maps shortly.

 

Ian - UK

Thanks for the swift delivery. Brilliant!

Chris Marlow - UK 

Hi Chris,

Thanks for the excellent customer service!

Many thanks.  

Peter Woodward - UK

Arrived today - looks great - another class product!

Peter Rycroft - UK

"I came across Mapsman by accident looking for some cycling maps. I had been on a trip earlier in the year and had to muddle my way through Germany. Travelling again I decided to get some maps and spoke to Chris at Mapsman. Chris was extremely helpful and when he realised he only had his stock copies of 2 of the maps required he agreed to loan these to me on the basis I would return them to him when I got back. I found both Chris and the maps very helpful and would thoroughly recommend Mapsman 's services."

Ian Vallely - UK  

received
thanks very much - great service

Peter Houghton - UK

Hi,

I just thought I'd drop you a line to say what a great publication you've put together! We just got back from 3 days' blissful riding in Brittany, using the atlas as a general guide. There's a route or two I'd be tempted to add but you've obviously done a lot of homework- great stuff!

Any chance you'll be doing the same for Italy??

Kind regards,

Anthony Huntford - UK

Hi Chris

I am going to Norway on 26th so I can wait not a problem.

Year ago I bought from you The Best Rides Motorcycle Atlas France and Motorrad Alps, by the way very good and useful maps

Regards

Darek  Fijolek - UK

Wow - how lovely of you.

I did feel a bit cheeky.... thanks loads. 

Going to order now.  My male friend loved the France 'best rides' I bought him - he is going over there this summer.

And yes - I definitely will spread the word.

Thanks again Chris. 

Cheers

Suzy Amour - UK

This is the second time that I have dealt with Mapsman and on both occasions he has personally assisted me, due to the nature of my requests.

In fact, on the last occasion he checked a particular map to establish whether it was latest version, showing a particular road, even though it was a current year publication.

Needless to say it was not and he committed to advise the publisher of the fact.

In addition, he ordered in a specific map in for me, dispatched it plus other maps, all in 3 days, and still offered a highly competitive price with a very realistic postal charge.

I would have no hesitation in recommending this supplier.

I can confirm that I have no relationship with this business other than being a very satisfied customer

Neil Pulker - UK

Again, Thanks you so much for your help.

I think the best route would be to send the maps to where I'm staying in Germany.  I will have a whole day to plan with the maps before riding.

Let me know how to order.  I will be arriving on June 29th.

Thanks!

Brad Wulfkuhle - USA

No problem with my order, all it's ok.

Thanks by your service.

Best regards!

Aitor Najera - Basque Country

This has arrived safely - thank you very much.

Trevor Croft - UK

Good Afternoon Chris,

Many thanks for letting me know - a pleasant change to find professional courtesies.

No big deal on delay as post is very dodgy anyway due to the weather.

Regards,

Roy Webster - UK

Dear Chris

Thank you for the reply and your generosity in refunding the P+P which was not expected nor did i expect, however is was a very nice gesture which was appreciated, my main rant i suppose was the maps could have quite Easley slipped through the letter box

Anyway thank you very much, i will defiantly use your services again and of course i will definitely tell people of your web site

Thanks

Richie Tassell - UK

Thank you very much indeed, Chris - much appreciated!

Best wishes,

Richard Masshedar - UK

Hi Chris,

Many thanks for getting back to me so quickly. It sounds ideal for my purposes - I'll go ahead and order one from your site.

Cheers,

Siamak Rastan - UK

Hi Chris,

Many thanks for update. Maps actually arrived this morning and no doubt the Italy ones will come as quickly.

Thank you for the excellent service.

Angus Coe - UK

Dear Mr Cook,

Thank you that is fine.  If I had thought about my requirements better I wouldn't have split the order.

I am grateful that you picked it up you deserve a pat on the back for customer service.

Regards

Owen Wright - UK

Excellent, thanks, Chris.

John R Fox - UK

Hello Chris,

Yep I will take the France and Italy national maps, just let me know the order numbers and I will order on your web site.

Thanks for help

Dave.

Dave Hessell - UK

Hi Chris,
 
Thanks very much for your prompt response on this.  I have received the second map already!  Typically, the other one turned up on the same day too.  However, instead of returning the second map to yourselves I would actually like to purchase it too as I will give it as a gift to someone else. 
 
How would you like me to pay for it?  Should I send you a cheque instead to a particular address?  Or should I return this one to you and purchase via the website again?   
 
Just let me know what is best for you.
 
Thanks again,

Kind Regards,

Miriam - UK

Dear Chris,
 
We have this morning received the high resistance maps and i am very happy with them.  My husband is going to France on his motorbike, so these are perfect!! 
 
No need to apologise, i understand completely how these things happen.  Thank you for your great customer care, your solution was perfect.
 
Again thank you

Tracy - U

Hi Chris,

I am pleased to report that the books have arrived.... really appreciate the quality of your service !

Many thanks.

Anil Rao - India

Chris,

Thanks for the maps they arrived just in time for our trip. Excellent service and I will use you again.

Thanks

Andy Gentle - UK

Hi Chris,

The British one arrived in short order - many thanks

Ill hold off on the French one for the time being though

Cheers

Andy Nason - UK

Dear Chris

Thanks for books, received yesterday , the're great .

Mandy Mockler - UK

Hi Chris

Royal mail came through and it arrived today!

Many thanks for the offer of replacing it even though it was clearly my fault.

I look forward to ordering from you again in the future.

Thanks,

Neil Priestley - UK

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